Shipping policy

SHIPPING POLICY

Resale Store | Memphis, Tennessee

Last updated: May 25, 2026


Thank you for shopping with us! This Shipping Policy explains how and when we process and ship your orders. Please read it carefully before placing your order.


1. Order Processing Time

All orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays.

You will receive an email confirmation once your order has been placed, and a second notification with your tracking number once your order has shipped.

Please note: processing time does not include transit time. Orders placed on weekends or holidays will begin processing on the next business day.


2. Shipping Methods & Delivery Times

We ship from Tennessee. Delivery times are estimates and may vary depending on your location, carrier volume, and other factors outside our control.


Shipping Method

Estimated Delivery

Cost

USPS First Class

5 – 7 business days

Calculated at checkout







Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at checkout before you complete your purchase.


3. Free Shipping

We occasionally offer free shipping promotions. When available, free shipping applies to standard shipping methods only (USPS First Class or equivalent) and will be clearly indicated on the product listing or at checkout.


4. Shipment Tracking

Once your order has shipped, you will receive an email containing your tracking number. You can use this number to track your package directly on the carrier's website or through a tracking tool such as 17track.net.

Please allow up to 24 hours for tracking information to be updated by the carrier after you receive your shipping confirmation.


5. Shipping Address

5.1 Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

5.2 Address Changes

If you need to change your shipping address after placing your order, please contact us immediately at contact@yourstore.com. We will do our best to accommodate the change, but we cannot guarantee modifications once the order has been processed or shipped.

5.3 Returned Packages

If a package is returned to us due to an incorrect address, refusal of delivery, or failed delivery attempts, the customer will be responsible for the cost of re-shipping the order.


6. Lost, Stolen, or Damaged Packages

6.1 Lost Packages

If your tracking information shows your package as delivered but you have not received it, please:

  • Check with neighbors or other household members
  • Check around your property and any secure locations (mailbox, porch, garage)
  • Contact your local post office or carrier with your tracking number
  • Wait 2 additional business days, as carriers sometimes mark packages as delivered before they arrive

If after 5 business days the package has not been located, please contact us and we will work with you to find a resolution.

6.2 Stolen Packages

Once a package is confirmed as delivered by the carrier, we are not responsible for stolen packages. We recommend filing a police report and contacting your carrier to initiate a claim if you believe your package was stolen.

6.3 Damaged in Transit

If your item arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

We will review your case and work toward a resolution, which may include a replacement or refund depending on availability.


7. Domestic Shipping Only

At this time, we only ship within the contiguous United States (48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, or internationally. We hope to expand our shipping options in the future.


8. Shipping Delays

We are not responsible for shipping delays caused by:

  • Carrier delays (USPS, UPS, FedEx, etc.)
  • Severe weather conditions or natural disasters
  • High shipping volumes during peak seasons (holidays, sales events)
  • Incorrect address provided by the customer
  • Other circumstances beyond our control

If your order is significantly delayed, please contact us and we will do our best to assist you.


9. Contact Us

For any questions or concerns about your shipment, please reach out to us:

Email: softritualbeauty@gmail.com

Response hours: Monday – Friday, 9 AM – 6 PM (Memphis, CST)


We appreciate your business and will do our best to get your order to you as quickly as possible!